2017
Moved to payments fraud and risk and led the one-account-per-customer fraud check for the Amazon Pay India launch end to end, then unblocked general availability and got about 5,300 stalled investigations back to investigators. Designed a risk contract that 6 client teams adopted and set up the org's interview question bank. Won the Zeus Team Award for the risk-evaluation API and a Spot Award for a sprint process change.
In numbers
- 1,150TPS fraud check at launch
- 5,293investigations reopened
- 6client teams on the risk contract
- 14hiring events
- 2awards
What mattered most
- 01
Spot Award for a sprint process that raised completion to 85%
I proposed a 'scaling for development' process in the fraud and risk org to help teams fit Scrum to their context and introduced it in my team; our sprint task completion rose to 85% and a senior manager gave me a Spot Award.
- 02
Unblocked the Amazon Pay general availability launch in two days
The wallet's general availability was blocked because its orders were not recognized as a valid payment instrument; I was called in, found the root cause in two days and agreed a fix at the source with the payments team.
- 03
Reopened 5,293 stalled fraud investigations after the Amazon Pay launch
After the Amazon Pay launch, 5,927 investigations had missed their SLA with too few investigators to clear them, and those customers could not create wallets; I designed and built a tool that reopened them for investigators in record time.
- 04
Led the fraud check for the Amazon Pay India launch
I conceived and led the one-account-per-customer fraud check for the Amazon Pay wallet launch in India, from requirements to onboarding, and built it for 1,150 TPS against a 20 TPS requirement.
- 05
Set the risk-evaluation contract that 6 teams adopted unchanged
I designed the generic document that carries context into a fraud-evaluation platform's risk API, won approval from senior and principal engineers, and wrote the onboarding guides that let 6 client teams adopt it with no change to its structure.
What people said
“This is great work. Thanks team and looking forward to more deliveries for our payments business in India.”
By month
Also in 2017
- November 2017Qualified as one of three Agile Product Ownership workshop facilitators in IndiaTalk
- 12 October 2017Trained 21 engineers in Scrum at 4.6/5Talk
- October 2017Zeus Team Award for the risk-evaluation APIRecognition
- July 2017Shortlisted for Amazon India Tech Conference 2017 with a poster on evaluating fraud and riskTalk
- June 2017Built and kept up the team's troubleshooting and bookmarks wiki, referred to more than 1,000 timesProject
- May 2017Cut new-engineer setup from a week to about two days with a first-week guide a manager shared with new hiresHiring
- 15 April 2017Received a public LinkedIn recommendation from an Amazon teammate who said he learned a lot from meRecognition
- 3 March 2017First Amazon annual review: my manager called process my superpower and had seen no one document betterReview
- March 2017Wrote the design wiki for the Amazon Pay one-account check; a senior manager said it raised the barProject
- February 2017Set up the interview question bank behind 14 hiring eventsHiring
- 2017Taught 4 sessions in 2017 to about 221 people: 3 college seminars and 1 Scrum workshopTalk
