Unblocked the Amazon Pay general availability launch in two days
The wallet's general availability was blocked because its orders were not recognized as a valid payment instrument; I was called in, found the root cause in two days and agreed a fix at the source with the payments team.
- Payments
- Fraud and risk
- Reliability
2 days
to root cause and fix
What would have happened
The launch slips, or a patch in our fraud service hides a data problem upstream.
The call
Fix the mapping where the data starts, with no code change in our service.
What I did
Traced retail and digital wallet orders, showed the payment type was being sent wrongly, and worked the fix through with the payments engineers until the logs confirmed it.
What changed
The fix was confirmed and cleared for production on 25 Jul 2017, and a senior engineering manager called the resolution 'simple and right'.
Proof
The original documents are held in my private record and can be shared on request.
What people said
“Thanks Datta for relentlessly pursuing this or the last 2 days and getting to the root cause and the solution.”
“Thanks [a colleague] and Datta and the IN team for arriving at this resolution, which is simple and right.”