Worldwide lead for an IBM product component, three years in
I was promoted and named worldwide contact and lead for the Lotus Expeditor Webcontainer and portlet container.
- Leadership
- Quality
- Delivery
2
critical severity 1 customer defects solved
0
open severity 1 or 2 defects
resume: 'virtual zero'
What would have happened
The component would have carried open severity 1 customer defects into its next releases.
The call
Take end-to-end ownership: old versions, new requirements, customer problems and adoption by other products.
What I did
Led the component worldwide, solved two critical severity 1 customer defects, trained a backup and pushed adoption into other Lotus products.
What changed
Brought open defects to virtually zero, with no severity 1 or 2 issues, ahead of the v6.2.2 and v6.2.3 releases.
Proof
The original documents are held in my private record and can be shared on request.