2013
Joined Exeter's Bengaluru center in April on the Affordable Care Act health insurance exchanges for Hawaii and Vermont, and became the first on the team to take ownership across the product's layers. Co-wrote a logging procedure for tracing production failures, which the delivery head took to US leadership. Took midnight calls to help the US team through a difficult release.
In numbers
- 1logging procedure across all layers
Hawaii and Vermont exchanges. rated occasionally exceeds (first review).
What mattered most
- 01
First review: taking ownership and spreading knowledge
My first Exeter review said I was the first on the team to take ownership across layers, and credited my push to spread knowledge of the product so no single person was a bottleneck.
- 02
A logging procedure for every layer
Production failures were being debugged on calls with no information. With the delivery head, I co-wrote a logging procedure for every layer of the exchange platform, and he took it to US leadership to decide on a rollout.
What people said
“We are getting into frustrating calls with no information and I think this document is something that we should start looking at this.”
By month
Also in 2013
- 4 December 2013LinkedIn recommendation from an IBM event co-organizer of four years: a leader, mentor and motivatorRecognition
- 29 July 2013Credited by India management for getting employer plan selection onto test with a workaround for QARecognition
- 19 July 2013Thanked by the US delivery lead for taking midnight calls and staying calm through a difficult exchange releaseRecognition
- April 2013Joined Exeter India on the Hawaii and Vermont health exchanges and grew into leading up to 20 engineersRole